Terms of Service
Last updated: August 2, 2026
1. Acceptance of Terms
By accessing or using Pictoria Live, you agree to be bound by these Terms of Service. If you do not agree, you may not use our services.
2. Description of Service
Pictoria Live provides a real-time photo sharing platform for events. We allow guests to upload photos via QR codes and display them on a live slideshow.
3. User Responsibilities
You agree not to use the service to:
- Upload illegal, harmful, or offensive content.
- Violate any applicable laws or regulations.
- Infringe upon the rights of others.
We reserve the right to remove any content that violates these terms and to suspend accounts that engage in prohibited behavior.
4. Event Activation & Usage Policies
Event Activation
Your event is activated as follows:
- You can activate your event yourself at any time from your dashboard.
- If your event is still a draft on your event date, we activate it automatically, and we email you a reminder three days beforehand.
You can turn off automatic activation at any time in your event settings.
Event Date Changes
- Event dates may only be modified within 24 hours of event creation
- After 24 hours, date changes require contacting support with a valid reason
- Administrative overrides are logged for audit purposes
Photo Upload Window
- Photo uploads are permitted for 7 days following your event date.
- After 7 days, uploads will be automatically blocked by our servers, even if your event remains active and visible as a slideshow or gallery.
- This means guests can continue to view existing photos while your plan's retention period is active, but they will no longer be able to add new photos.
- This restriction applies regardless of your plan's retention period.
Data Retention Periods
Your photos are stored for the following durations after your event date:
- Free Plan: 7 days
- Single Event: 90 days
- Vendor Pack: 365 days
- Enterprise: Custom (contact sales)
After the retention period expires, photos are permanently deleted and cannot be recovered.
Event Deletion & Cooldown
- Deleted events count toward your plan limits for 7 days
- You cannot create a new event with the same name during this cooldown period
- This prevents abuse of our fair-use policies
Upload Limits
Per-Event Photo Limits:
- Free: 100 photos
- Single Event: 1,500 photos
- Vendor Pack: 3,000 photos per event
- Enterprise: Unlimited
File Size Limits:
- Images: 10MB maximum
- Logo uploads: 2MB maximum
Rate Limits:
- 10 uploads per minute per IP address
- 50 uploads per guest session
5. Payments & Refunds
Pricing & Payment
All paid plans are one-time purchases tied to specific event dates. Pricing varies by region and is displayed during checkout.
Refund Policy
We offer a full refund when both of the following apply:
- The refund is requested within 14 days of the date of purchase; and
- No event in your package has been activated, and no guest photos have been uploaded to any event in your package.
- Once an event has been activated or has received a guest photo upload, the package is treated as used and is non-refundable. After 14 days from the date of purchase, packages are non-refundable.
Consumer customers separately retain any statutory cancellation right that applies to them. We may also issue refunds outside these terms at our discretion. To request a refund, contact support@pictorialive.com with your event details.
Event Add-ons
- Vendor Pack users may purchase additional events at €25/event (region-adjusted)
- Single Event users may purchase additional events at €30/event (region-adjusted)
- Add-ons are subject to the same policies as base plans
6. Limitation of Liability
Pictoria Live is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the service.
7. Changes to Terms
We may update these terms from time to time. Continued use of the service constitutes acceptance of the new terms.
8. Contact
For any questions regarding these terms, please contact support@pictorialive.com.